How we collect, use, store and protect your personal information when you visit our site.
Your privacy is important to us. This Privacy Policy explains what personal information is collected when you visit our site, how it is collected, how we may use that information, where we store it, how long we store it for, and how we protect it. It also explains your rights in relation to your personal information.
Please read the following carefully to understand our views and practices regarding your personal information. For convenience, we have divided our data protection policies into three separate pages: this Privacy Policy, our Cookie Policy, and our Retention Policy.
We are registered in England and Wales. Our registered number is 10689744. For the purposes of this policy, we refer to ourselves as "we".
This Privacy Policy applies to our site, www.richard-roberts.co.uk, and any other services that we may provide to you through our site. In this context, "personal information" means information which, on its own or in combination with other information, can be used to identify you — such as your name, address, or location data.
Because we are a business located in England, the personal information that you give us or that we collect from you will be held under UK data protection legislation. The legislation requires that we tell you we are a data controller for your personal information — in other words, we determine the purposes for which, and the manner in which, any of your personal information is processed.
When you visit our site you should see a pop-up directing you to this Privacy Policy and our Cookie Policy. By selecting "I Agree" you are freely giving us informed and specific consent to collect and process your personal information for the purposes specified in this policy. If you do not agree, we will endeavour not to collect your personal information, subject to the caveat below.
Even if you do not agree, there is some technical information that we may automatically collect — normally not personal information, but data sent by your device to connect to the internet, such as your browser type and version, the time of your visit, your time zone setting, and your operating system and platform. We use this only to administer our site, including troubleshooting, load testing, traffic analysis, performance testing, and anonymised internal research and statistics.
Information you give to us: You may give us personal information by filling in forms on our site or by corresponding with us by phone, email or otherwise. This may include your name, address, email address, phone number and IP address.
Information we collect about you: When you visit our site we may collect information including which pages you visited (with date and time), page response times, download errors, length of visits, page interaction information (such as scrolling, clicks and mouse-overs), and the methods used to browse away from a page. We use this to administer our site and for internal operations including troubleshooting, data analysis, testing and research, and to keep our site safe and secure.
When you give us your personal information, we may use it to carry out our obligations under any contract between us, to provide you with information you request, and to ensure that content from our site is presented in the most effective manner for you. If you provide your email, telephone or mobile number, we may contact you by these means — but we will not use your personal information for marketing purposes without your express consent.
If you opt in to receive information about us, we may contact you by email, SMS, telephone or post. You can always opt out of receiving communications after you have opted in, or tell us that you only want to receive communications in a particular manner. We will not knowingly sell your personal information for marketing purposes or pass it to third parties. If you are receiving communications from us in error, or you have opted out, please get in touch and we apologise for any inconvenience.
In some cases we may disclose information about you to select third parties: anonymised and aggregated information to understand who uses our site; credit reference agencies where this is a condition of us entering a contract with you; debt collection agencies where you have breached a contract; a third party who acquires substantially all of our assets; or where we are under a legal duty to disclose or share your information.
The personal information we collect from you will be stored within the United Kingdom. We will not knowingly transfer your personal information outside the UK without seeking your consent. All personal information you provide is stored on our secure servers. Unfortunately, transmission of information via the internet is not completely secure; although we do our best to protect your information, we cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorised access, applying a "Privacy by Design" approach.
You have the right to ask us not to process your personal information, or to restrict the purposes for which we process it. You can exercise this right by not agreeing when the pop-up appears, or at any time by contacting us. If you change your mind after consenting, you can get in touch about erasing the personal information we hold. Please note that, even on request, we may not be able to remove all of your personal information where we have a legitimate interest or legal obligation to retain some of it — but we'll let you know.
The legislation gives you the right to access a copy of the personal information we hold about you. To request a copy, please get in touch using the details below. Certain data cannot be disclosed — for example, information that identifies another individual or is subject to legal professional privilege. To protect your information, we will confirm your identity before releasing any personal information, and may ask you to provide identification.
We may need to change this Privacy Policy for legal reasons or to reflect changes to our site and services. When we do, we will make the updated policy available on our site and update the "Last Updated" date. Changes become binding 30 days after we post them; during that period you're welcome to contact us with questions.
If you have any questions, comments or requests regarding this policy, please get in touch. To make things easier for both of us, we'd appreciate it if your queries were addressed to: Data Privacy Manager, Richard Roberts, Bowcliffe Hall, Bramham, Wetherby, LS23 6LP, or by email to info@richard-roberts.co.uk.